Bilingual Retention & Solutions Specialist

Charter Communications; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Charter Communications is seeking a customer service representative to engage with customers and resolve their inquiries effectively. You will enhance customer satisfaction and retention while working with Spectrum's products, including Spectrum Mobile.

The ideal candidate will be bilingual in English and Spanish, possess strong communication skills, and have a high school diploma. Previous call center sales experience is preferred.

The role requires flexible schedules and offers a dynamic work environment.

Qualifications

• Ability to communicate clearly and professionally with a customer-focused approach.
• Engage and build rapport with customers to retain them through solution-oriented conversations.
• Work effectively in a metric-driven call center environment.

Responsibilities

• Engage with customers to resolve concerns and support account maintenance.
• Present Spectrum's portfolio to address customer needs.
• Identify opportunities to upsell products and services.

Skills

Bilingual (English and Spanish)

Customer-focused communication

Sales techniques

Fast-paced work ethic

Education

High school diploma or equivalent

Job description

Charter Communications is seeking a customer service representative to engage with customers and resolve their inquiries effectively. You will enhance customer satisfaction and retention while working with Spectrum's products, including Spectrum Mobile.

The ideal candidate will be bilingual in English and Spanish, possess strong communication skills, and have a high school diploma. Previous call center sales experience is preferred.

The role requires flexible schedules and offers a dynamic work environment.