Bilingual Customer Support Specialist

Charter Communications, Inc.; San Antonio (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Charter Communications, Inc. in San Antonio, Texas, is seeking a Customer Service Representative who can deliver knowledge, empathy, and professionalism to every caller. The role focuses on resolving customer needs while maintaining a friendly, informed approach in a fast-paced environment.

Experience with phone and email inquiries is valued; you will handle scripts, record customer interactions, and contribute to overall customer satisfaction while adhering to company policies.

Qualifications

• Excellent written and verbal communication required.
• Ability to multitask and follow procedures.
• Basic data entry and record-keeping skills.
• Willingness to learn scripts and guidelines.
• Ability to work independently and handle high call volume.

Responsibilities

• Manage large amounts of incoming calls and emails
• Answer detailed product and service questions
• Keep records of customer interactions and processing accounts
• Read and learn scripts
• Compile reports on customer satisfaction

Skills

Communication

Phone confidence

Data entry

Multitasking

Independent worker

Procedures adherence

Job description

Charter Communications, Inc. in San Antonio, Texas, is seeking a Customer Service Representative who can deliver knowledge, empathy, and professionalism to every caller. The role focuses on resolving customer needs while maintaining a friendly, informed approach in a fast-paced environment.

Experience with phone and email inquiries is valued; you will handle scripts, record customer interactions, and contribute to overall customer satisfaction while adhering to company policies.