Bilingual Billing Care Specialist II

QUEST DIAGNOSTICS INC; Phoenix (AZ); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Well-being programs

Bonus potential

401(k) match

Stock purchase plan

Paid time off

Job summary

Quest Diagnostics Inc. in Phoenix is hiring a bilingual Customer Care Representative II (English/Spanish) to assist members with billing questions, explain health plan details, and resolve issues over a high-volume phone queue. The role requires full-time attendance during training and a 40-hour workweek with 9-hour shifts.

The position offers a starting pay of $17.20 per hour, potential annual bonus, and comprehensive benefits. Training is mandatory before regular scheduling.

Qualifications

• Bi-lingual English/Spanish required.
• Strong customer service and communication skills.
• Ability to translate medical terminology into plain language.
• Proficient in navigating healthcare billing processes.

Responsibilities

• Answer a high volume of calls from patients or their representatives and resolve billing inquiries.
• Translate medical terminology into easy-to-understand information.
• Research, troubleshoot and resolve complex billing issues and customer complaints.
• Navigate Quest Billing System and maintain log of patient contacts.
• Maintain HIPAA compliance and adapt to business needs.

Skills

Bilingual English/Spanish

Customer service

Education

High school diploma or GED

Job description

Quest Diagnostics Inc. in Phoenix is hiring a bilingual Customer Care Representative II (English/Spanish) to assist members with billing questions, explain health plan details, and resolve issues over a high-volume phone queue. The role requires full-time attendance during training and a 40-hour workweek with 9-hour shifts.

The position offers a starting pay of $17.20 per hour, potential annual bonus, and comprehensive benefits. Training is mandatory before regular scheduling.