Bilingual Customer Service Representative (Financial Services)

TSP talent; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

TSP talent is seeking a Bilingual Customer Service Representative to support underbanked consumers in a fast-paced financial services environment. This role handles inquiries in English and Spanish across phone, email, and chat, assisting with short-term credit products and installment loans.

Responsibilities include processing applications and payments, resolving issues, and ensuring compliance and data privacy. Excellent communication and accuracy are essential.

Qualifications

• Fluency in English and Spanish.
• Strong customer service skills with accuracy.
• Comfort with financial products, applications, and payments.
• High attention to detail and commitment to compliance and data privacy.

Responsibilities

• Manage inbound customer interactions via phone, email, and chat in English and Spanish.
• Answer questions about short-term credit products and installment loans.
• Process applications, payments, and related customer requests.
• Resolve customer issues while following strict compliance and maintaining confidentiality.

Skills

English

Spanish

Job description

Bilingual Customer Service Representative supporting underbanked consumers in a fast-paced financial services environment.

Key Responsibilities

• Manage inbound customer interactions via phone, email, and chat in English and Spanish.


• Answer questions about short-term credit products and installment loans.


• Process applications, payments, and related customer requests.


• Resolve customer issues while following strict compliance and maintaining confidentiality.

Qualifications & Skills

• Fluency in English and Spanish.


• Strong customer service skills with the ability to handle inquiries accurately.


• Comfort with financial products, application/payment processing, and issue resolution.


• High attention to detail and commitment to compliance and data privacy.