Remote Bank Customer Support Specialist

MCI; United States; Remote; USD 37,000 - 52,000; Full time

Job summary

MCI is seeking Bank Call Center Representatives for a remote role based in Savannah, GA. You will assist customers with banking inquiries and transactions, delivering secure, accurate, and friendly service while ensuring a positive customer experience.

The role offers flexible work structure with reliable coverage and consistent service, requiring 18+ with a HS diploma, fluent English, and strong communication skills.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Strong verbal & written communication

Multitasking

Detail-oriented

Customer service mindset

Education

High school diploma or GED

Tools

CRM software experience

Job description

MCI is seeking Bank Call Center Representatives for a remote role based in Savannah, GA. You will assist customers with banking inquiries and transactions, delivering secure, accurate, and friendly service while ensuring a positive customer experience.

The role offers flexible work structure with reliable coverage and consistent service, requiring 18+ with a HS diploma, fluent English, and strong communication skills.