Banking Customer Care Specialist

Associated Bank; Green Bay (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sunday off

$50 Saturday bonus

Job summary

Associated Bank is seeking a Customer Care Representative in Wisconsin to provide friendly, knowledgeable support to customers via phone and email. You will resolve questions, troubleshoot issues, and guide customers with empathy and professionalism.

You will join a team that values excellence, collaboration, and service quality, with opportunities to mentor others and grow within the organization. A Sunday off schedule and weekend incentives are part of the culture.

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish proficiency (eligible for competitive language differential).

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Bilingual English/Spanish

Customer service

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative in Wisconsin to provide friendly, knowledgeable support to customers via phone and email. You will resolve questions, troubleshoot issues, and guide customers with empathy and professionalism.

You will join a team that values excellence, collaboration, and service quality, with opportunities to mentor others and grow within the organization. A Sunday off schedule and weekend incentives are part of the culture.