Bilingual Banking Associate: Frontline Relationship Builder

Woodforest; Jacksonville (NC); On-site; USD 40,000 - 65,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience in a North Carolina branch. The role focuses on building retail customer relationships through exceptional service, proactive marketing of banking products, and accurate operational execution.

Ideal candidates enjoy helping others, thrive in a retail sales environment, and are committed to Woodforest's Core Values of Ownership, Service, Community, and Integrity in every customer

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Achieve individual sales goals through proactive conversations, referrals, and marketing outreach.
• Resolve customer inquiries at first contact with help from internal partners as needed.
• Maintain accurate transaction processing, account opening, and regulatory compliance.
• Explain complex banking solutions in simple terms.

Skills

Retail sales

Customer service

Banking products

Communication

Problem solving

Education

High School Diploma

Job description

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience in a North Carolina branch. The role focuses on building retail customer relationships through exceptional service, proactive marketing of banking products, and accurate operational execution.

Ideal candidates enjoy helping others, thrive in a retail sales environment, and are committed to Woodforest's Core Values of Ownership, Service, Community, and Integrity in every customer