Bilingual Banker II: Grow Customer Relationships

Woodforest National Bank; Wilmington (DE); On-site; USD 38,000 - 58,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service and proactive marketing of banking products and services.

The role emphasizes ownership, service, and integrity in customer and team interactions, with responsibilities including branch servicing, deposits, and consumer loans, in a location in North Carolina (Zebulon area).

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.

Skills

Retail sales

Customer service

Bilingual English/Spanish

Education

High School Diploma

Tools

Cisco Duo app

Job description

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service and proactive marketing of banking products and services.

The role emphasizes ownership, service, and integrity in customer and team interactions, with responsibilities including branch servicing, deposits, and consumer loans, in a location in North Carolina (Zebulon area).