Bilingual Relationship Banker II

Woodforest; Smithfield (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Woodforest National Bank is seeking a Banker in North Carolina to serve as a frontline ambassador and grow retail customer relationships through exceptional service and proactive marketing of banking products. You will work to maintain operational excellence and represent Woodforest’s Core Values in every customer interaction.

The role emphasizes helping customers, delivering Woodforest’s experience, and collaborating with branch teams on community engagement and sales goals.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Must be fluent in English and Spanish.

Responsibilities

• Deliver the Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer.
• Engage customers to understand financial needs and explain retail banking products and digital solutions clearly.
• Provide dependable, efficient service while maintaining professionalism in a fast-paced retail environment.
• Support branch operations, including teller transactions and adherence to policies.

Skills

Retail sales

Customer service

Bilingual English/Spanish

Communication skills

Education

High School Diploma

Tools

Cisco Duo app

Job description

Woodforest National Bank is seeking a Banker in North Carolina to serve as a frontline ambassador and grow retail customer relationships through exceptional service and proactive marketing of banking products. You will work to maintain operational excellence and represent Woodforest’s Core Values in every customer interaction.

The role emphasizes helping customers, delivering Woodforest’s experience, and collaborating with branch teams on community engagement and sales goals.