Bilingual Banker II - Customer Growth & Service

Woodforest National Bank; Baytown (TX); On-site; USD 38,000 - 58,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to act as a frontline ambassador, growing retail customer relationships and delivering the Woodforest Experience through outstanding service and operational excellence. You will promote banking solutions, meet sales goals, and leverage digital tools in a dynamic retail setting.

The role emphasizes helping customers, marketing banking products, and upholding Woodforest’s core values of Ownership, Service, Community, and Integrity in every interaction.

Responsibilities

• Ownership: Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Ownership: Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Ownership: Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Ownership: Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ownership: Ability to explain complex solutions in a simple to understand way.
• Service: Deliver the Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer, every day.
• Service: Engage customers in meaningful conversations to understand financial needs and clearly explain retail banking products, services, and digital solutions in a simple, easy-to-understand manner.
• Service: Provide dependable, efficient service while maintaining professionalism, composure, and a positive attitude in a fast-paced retail environment.
• Service: Embrace a technology-driven customer experience by confidently supporting digital banking tools and platforms.
• Community: Build strong relationships with customers, retail partners, and community members by representing Woodforest as a trusted neighborhood bank.
• Community: Actively participate in local retail marketing efforts that drive branch traffic, deepen customer relationships, and support community engagement initiatives.
• Community: Collaborate with branch team members to support community events, outreach activities, and in-store promotions that align with Woodforest’s community-focused mission.
• Integrity: Uphold the highest ethical standards by safeguarding customer confidentiality, privacy, and sensitive information.
• Integrity: Comply fully with all bank policies, procedures, security protocols, and regulatory guidelines.
• Integrity: Demonstrate honesty, transparency, and respect in all customer, peer, and leadership interactions.
• Initiative: Perform branch servicing duties including teller transactions, cash handling, balancing, ordering cash, vault activities, audits, ATM servicing, and workspace upkeep.
• Initiative: Open and maintain deposit accounts and consumer loan products with accuracy and attention to compliance standards.

Job description

Woodforest National Bank is seeking a Banker to act as a frontline ambassador, growing retail customer relationships and delivering the Woodforest Experience through outstanding service and operational excellence. You will promote banking solutions, meet sales goals, and leverage digital tools in a dynamic retail setting.

The role emphasizes helping customers, marketing banking products, and upholding Woodforest’s core values of Ownership, Service, Community, and Integrity in every interaction.