Bilingual Banker II: Grow Relationships & Serve Communities

Woodforest National Bank; Zebulon (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

ESOP

401(k) Match

Paid Time Away

Medical Coverage

Disability & Life Insurance

Well-being Program

Employee Resource Programs

Job summary

Woodforest National Bank in Zebulon, NC is seeking a Banker to serve as frontline ambassador, delivering the Woodforest Experience and growing retail customer relationships.

You will focus on identifying customer needs, recommending banking solutions, and delivering exceptional service in a fast-paced branch.

This full-time role requires bilingual English and Spanish abilities and offers growth opportunities and comprehensive benefits.

Qualifications

• Minimum of 2 years of relevant retail sales or customer service experience.
• In-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve individual sales goals through referrals and outreach.
• Resolve customer inquiries at first contact with internal help as needed.
• Process transactions accurately and open accounts in compliance.
• Explain complex banking solutions clearly.
• Deliver warm, personalized interactions daily.
• Support digital banking tools and platforms.
• Build relationships with customers and community partners.

Skills

Retail sales experience

Bilingual English/Spanish

Strong communication

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Zebulon, NC is seeking a Banker to serve as frontline ambassador, delivering the Woodforest Experience and growing retail customer relationships.

You will focus on identifying customer needs, recommending banking solutions, and delivering exceptional service in a fast-paced branch.

This full-time role requires bilingual English and Spanish abilities and offers growth opportunities and comprehensive benefits.