Bilingual Banker II — Retail Banking & Client Relationships

Woodforest; Tomball (TX); Presencial; USD 38.000 - 55.000; Tempo integral

Resumo da vaga

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience and growing retail customer relationships through exceptional service. You will market banking products, support digital tools, and execute operational excellence in a fast-paced branch environment.

The role requires strong communication, problem-solving, and the ability to work flexible hours.

Qualificações

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Fluent in English and Spanish.
• Willingness to accept coaching and feedback.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsabilidades

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations and referrals.
• Demonstrate ownership in resolving customer inquiries at first contact, coordinating with internal partners when needed.
• Maintain operational excellence through accurate transaction processing, account opening, and policy compliance.
• Explain complex banking solutions in a simple, easily understandable way.
• Deliver Woodforest Experience with warm, personalized customer interactions every day.
• Support digital banking tools and platforms to enhance the customer experience.
• Build relationships with customers and community members through local engagement and branch marketing efforts.
• Uphold strict confidentiality and comply with all security and regulatory guidelines.

Formação

High School Diploma

Descrição da vaga

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience and growing retail customer relationships through exceptional service. You will market banking products, support digital tools, and execute operational excellence in a fast-paced branch environment.

The role requires strong communication, problem-solving, and the ability to work flexible hours.