Bilingual Banker (Mandarin) - Customer-Centric, Tech-Savvy

JPMorgan Chase & Co.; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Associate Banker to deliver hospitality, build trusted client relationships, and help customers achieve their financial goals at a Chase branch in the United States.

You will welcome clients, assist with account servicing and new accounts, guide daily transactions, and promote digital tools such as the Chase Mobile App and online banking, while collaborating with the team to ensure a seamless, caring experience. Fluency in English and Mandarin is required.

Qualifications

• Experience delivering attentive and friendly service to clients.
• Ability to build trusted client relationships and understand needs.
• Fluency in English and Mandarin required for the role.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service to clients entering the branch.
• Exceed client expectations by servicing accounts and opening new accounts per policies.
• Educate clients on day-to-day banking and digital self-service options like Chase Mobile App and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge with the team.
• Perform branch operations including cash handling and adhering to bank procedures.

Skills

Client service experience

Strong communication skills

Bilingual English Mandarin

Team collaboration

Cash handling experience

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. seeks an Associate Banker to deliver hospitality, build trusted client relationships, and help customers achieve their financial goals at a Chase branch in the United States.

You will welcome clients, assist with account servicing and new accounts, guide daily transactions, and promote digital tools such as the Chase Mobile App and online banking, while collaborating with the team to ensure a seamless, caring experience. Fluency in English and Mandarin is required.