Appointment Scheduling Specialist - Delray Beach, FL

Morse Operations, Inc; Delray Beach (FL); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

401K with match up to 6%

Health Benefits

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Paid Training

Ongoing Education

Vacation & Sick Pay

Paid Holidays

Employee Purchase Program

Referral Program

Opportunities in multiple states

Uncapped Earning Potential

Zusammenfassung

Ed Morse Automotive Group in Delray Beach, FL is seeking an Appointment Scheduling Specialist to join our expansive dealership team. You will handle inbound service inquiries, follow up with customers, and schedule or reschedule appointments with accuracy and courtesy.

Ideal candidates bring call-center or automotive experience, strong English/Spanish communication, and a proactive, customer-first attitude in a fast-paced environment at one of the region's largest family-owned dealer groups.

Qualifikationen

• Experience in a call-center or automotive service environment.
• Bilingual English and Spanish preferred.
• Excellent written and verbal communication.
• Reliable, punctual, and goal-driven.

Aufgaben

• Answer inbound service inquiries promptly per script.
• Make outbound calls to follow up with customers.
• Schedule, confirm, and reschedule appointments; log customer data in the CRM; drive dealership traffic.

Kenntnisse

Bilingual English/Spanish

Call Center Experience

Strong Communication Skills

Customer Service Focus

Computer & Internet Skills

Tools

CRM Software

Phone System

Jobbeschreibung

Appointment Scheduling Specialist

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking a Appointment Scheduling Specialist - Delray Beach, FL to join our Ed Morse team. We are looking for reliable, friendly, and professional individuals to join our team. If you are motivated to work in a fast-paced, call-center environment and enjoy interacting with customers, for one of the largest family-owned auto dealer groups in the U.S.

Responsibilities

• Ensure all inbound service inquiries are answered promptly, professionally, and according to script.
• Make outbound calls to follow up with customers Respond to customer emails and chats Confirm appointments and reschedule missed appointments.
• Log customer information and purifyCRM Responsible for helping to drive traffic to our dealerships

Qualifications

• Call Center and/or automotive experience preferred
• Bilingual English and Spanish preferred Strong written and verbal communication
• Energetic, well-spoken and have a passion for delivering excellent customer service
• Confident andgo-getter personality
• Must be dependable and punctual Must be process-driven,coachable, and trainable
• Strong computer and Internet skills Must be able to commit 40-hour weekly with rotating Saturdays
• Must be able to pass a background check, drug test
• Must be motivated by reaching and exceeding goals

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

Benefits

• 401K with a 25% match up to 6% of your contribution
• Competitive Health Benefits including: Medical, Dental, Vision, and Telemedicine
• Supplemental Insurance options, Life Insurance, Short Team Disability & Long-Term Disability
• Employee Assistance Program-Short-term counseling on all aspects of life!
• Paid Training and Business travel
• Ongoing Education
• Vacation Pay and Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program! – Discounts on vehicles, parts & service
• Employee Referral Program- Get rewarded for working with friends!
• Opportunities in multiple states with over 40+ brands and growing!
• Uncapped Earning Potential

Equal Opportunity Employer