Bilingual Auto Parts Specialist — Customer Service & Sales

O'Reilly Auto Parts; Burlington (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401k starting Day One

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers in-store and over the phone. The role supports store management, processes transactions securely, and contributes to daily operations including stocking, pricing, and image updates.

Bilingual candidates are encouraged, and a strong emphasis on customer satisfaction is stated throughout the posting.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs.
• Greet customers and assist with merchandise selection.
• Assist professionals and installers as needed.
• Provide excellent service to customers calling the store.
• Process exchanges and returns for credit per policy.
• Address and resolve customer complaints.
• Perform daily store operations and image updates.
• Operate store test equipment after training.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers in-store and over the phone. The role supports store management, processes transactions securely, and contributes to daily operations including stocking, pricing, and image updates.

Bilingual candidates are encouraged, and a strong emphasis on customer satisfaction is stated throughout the posting.