Bilingual Auto Parts Retail Shift Lead

O'Reilly Auto Parts; Pecos (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Wages

401k with employer contributions from

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, store appearance and operations. This position may assume shift management in their absence.

Bilingual candidates are encouraged to apply. The role emphasizes high service standards, order processing, and daily store duties. Strong communication and automotive knowledge are valued, with opportunities for career growth within the company.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders and contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and per procedure.
• Ensure returns are processed; refunds issued correctly; merchandise is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted work schedules and proper clock-in/out.
• Perform all opening/closing duties and day end procedures including money deposits and security checks.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Fluency in Spanish

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, store appearance and operations. This position may assume shift management in their absence.

Bilingual candidates are encouraged to apply. The role emphasizes high service standards, order processing, and daily store duties. Strong communication and automotive knowledge are valued, with opportunities for career growth within the company.