Bilingual Auto Parts Retail Service Lead

O'Reilly Auto Parts; Worcester (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan & 401k with Early

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role will also assume shift management responsibilities in the absence of the Store Manager.

Bilingual candidates are encouraged to apply. The position offers competitive hourly pay and a comprehensive benefits package as part of the total compensation program.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Desired: Retail sales experience, preferably in auto parts.
• Desired: Automotive systems and repair knowledge.
• Desired: ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.
• Ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner.
• Ensure all merchandise is invoiced before product leaves the store.
• Ensure Zipline messages are communicated and merchandising tasks are delegated and completed.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role will also assume shift management responsibilities in the absence of the Store Manager.

Bilingual candidates are encouraged to apply. The position offers competitive hourly pay and a comprehensive benefits package as part of the total compensation program.