Bilingual Auto Parts Retail Service Lead (Shift)

O'Reilly Auto Parts; Kelso (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Health insurance

Wellbeing programs

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of managers. Bilingual candidates are encouraged to apply.

The position emphasizes leading by example, handling customer requests, processing orders, and ensuring store standards across service programs and merchandising. Team leadership and reliable scheduling are key.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Retail sales experience is preferred, especially in auto parts.
• Automotive systems and repair knowledge is desirable.
• ASE Certification is a plus.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Respond to phone inquiries per policy and process orders and transfers.
• Process returns, exchanges, and refunds accurately and efficiently.
• Ensure proper invoicing of merchandise and charges.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure adherence to work schedules and security procedures.
• Perform opening/closing duties and daily cash handling.

Skills

Strong communication skills

Fluency in multiple languages

English proficiency

Ability to obtain RSS Certification

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of managers. Bilingual candidates are encouraged to apply.

The position emphasizes leading by example, handling customer requests, processing orders, and ensuring store standards across service programs and merchandising. Team leadership and reliable scheduling are key.