Bilingual Retail Service Lead — Auto Parts

O'Reilly Auto Parts; Springboro (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management responsibilities in the absence of store leadership.

We encourage bilingual candidates and value strong communication, reliability, and a commitment to excellent service for both retail and professional customers. Competitive compensation and benefits accompany this role.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• ASE Certification preferred.
• Retail sales experience desired.
• Automotive systems knowledge.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and per procedure.
• Manage returns and exchanges, issuing refunds accurately.
• Ensure all merchandise is invoiced before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure schedule adherence and proper clocking in/out.
• Perform store opening/closing duties and day-end procedures.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Multilingual

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management responsibilities in the absence of store leadership.

We encourage bilingual candidates and value strong communication, reliability, and a commitment to excellent service for both retail and professional customers. Competitive compensation and benefits accompany this role.