Bilingual Auto Parts & Customer Service Specialist

O'Reilly Automotive; Joplin (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to both retail and installer customers. The role includes greeting customers, assisting in selection, processing payments, and resolving issues with a friendly, professional approach.

Bilingual candidates are encouraged to apply; the position supports store management in daily tasks and operations, including inventory and customer interactions.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling phone and in-store customers simultaneously.

Responsibilities

• Greet customers and assist in merchandise selection.
• Support professionals and installers as directed by management.
• Handle cash drawer, payments, and returns per policy.
• Answer store phone calls, look up parts, and quote prices.
• Maintain stock, pricing, and front-facing displays; perform light store operations.
• Resolve customer complaints and provide courteous service.

Skills

Alphanumeric matching

Excellent customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to both retail and installer customers. The role includes greeting customers, assisting in selection, processing payments, and resolving issues with a friendly, professional approach.

Bilingual candidates are encouraged to apply; the position supports store management in daily tasks and operations, including inventory and customer interactions.