Bilingual Auto Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Mars Hill (NC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to assist store management with daily tasks. Bilingual candidates are encouraged to apply, and the role includes handling cash, processing transactions, and assisting with store operations and customer inquiries.

The position emphasizes friendly service, accurate part lookup, and teamwork with management and service staff to ensure customers receive the right products and timely

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling phone and in-store customers simultaneously.

Responsibilities

• Greet and assist retail customers in selecting merchandise.
• Support professionals by assisting installers and store staff as needed.
• Handle cash, credit transactions and returns following policy.
• Answer store phone calls, look up parts and quote prices.

Skills

Match alphanumeric sequences

Outstanding customer service

Multitask effectively

Tools

Weatherly index system

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to assist store management with daily tasks. Bilingual candidates are encouraged to apply, and the role includes handling cash, processing transactions, and assisting with store operations and customer inquiries.

The position emphasizes friendly service, accurate part lookup, and teamwork with management and service staff to ensure customers receive the right products and timely