Bilingual Auto Collections Specialist

Veros Credit, LLC; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Veros Credit, LLC is seeking an Account Servicing Specialist (90+ Days) to service auto loan accounts that are 90+ days delinquent. You will document collection activities and ensure FDCPA compliance.

Responsibilities include negotiating payment arrangements, assisting borrowers with strategies to retain their vehicle, and accurately recording all actions using loan servicing software. Bilingual English/Spanish is required.

Qualifications

• 5+ years of experience in the collections field, preferably in subprime consumer lending.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Professional, tactful interaction with customers.

Responsibilities

• Service auto loan accounts delinquent 90+ days and document all collection activities.
• Negotiate payment arrangements and suggest methods to help borrowers meet obligations.
• Assist borrowers in strategies to keep their vehicle while meeting loan obligations.
• Document account information accurately and professionally; use skip tracing tools.

Skills

Collections experience

Education

High School Diploma or GED

Tools

Loan servicing software

Job description

Veros Credit, LLC is seeking an Account Servicing Specialist (90+ Days) to service auto loan accounts that are 90+ days delinquent. You will document collection activities and ensure FDCPA compliance.

Responsibilities include negotiating payment arrangements, assisting borrowers with strategies to retain their vehicle, and accurately recording all actions using loan servicing software. Bilingual English/Spanish is required.