Bilingual Assistant Store Manager - Growth & Customer Impact

Acima LLC.; Miami (FL); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Weekly pay

Employee discounts

Job summary

Acima LLC is seeking an Assistant Store Manager to support daily store operations, assist in driving sales, and deliver outstanding customer service. You will engage with customers to explain Lease-To-Own terms, process applications, and collaborate with partner stores to convert inquiries into approved leases.

The role requires strong communication, organization, and multitasking abilities, with flexible hours including evenings and weekends.

Qualifications

• Must have excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and related software.
• Organized with strong time-management and multi-tasking abilities.
• Experience in customer service or retail is a plus.

Responsibilities

• Assist Store Manager with daily operations and sales activities.
• Collaborate with partner stores to process orders and promote leasing options.
• Provide exceptional customer service and support throughout the application process.
• Drive conversions by educating customers on Lease-To-Own terms and benefits.
• Maintain store standards and communicate performance to the Store Manager.

Skills

Communication skills

Office software

Time management

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Acima Assistant Store Manager

Who We Are

At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease-To-Own space where we offer customers the ability to acquire their dream products without the constraints of traditional Financing. At Acima we currently have over 30,000+ retail partners and are growing daily! Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching the lives of our customers one lease at a time.

The Role

The Assistant Manager reports to the Store Manager and is responsible for assisting the Store Manager in account management and sales activities while providing excellent customer service experience. The Assistant Manager role collaborates and communicates with Acima retail partners to process credit turn down applications and web orders and convert them into Acima credit customers. In addition, the Assistant Store Manager reviews lease applications, promotes and sells to customers Acima's leasing benefits, and drive conversions. This role will be performed in one of our retail partner store locations.

Compensation

The Assistant Store Manager position is paid hourly in accordance with Acima's usual payroll procedures. In addition to an hourly rate, the Assistant Store Manager position may be eligible for various bonus and/or incentive programs in effect. To be eligible to receive bonuses or incentives, the Assistant Store Manager must be actively employed and meet all other requirements established in the bonus or incentive plan; unless otherwise required by applicable state or local law.

Compensation: $15.00 - $16.49 + Potential Bonus (Based on performance, paid out monthly)

Key Responsibilities

Sales/Account Management

• Driving customer growth through appropriate channels (web, partner stores, walk ins)
• Listening, identifying, and fulfilling all customer needs in a timely manner
• Educating customers on Lease-To-Own terms, payments terms, benefits, the application process, and beginning-to-end of the application process
• Closing the sales cycle by converting applications that include in-store and web orders
• Working as a cooperative team member with Acima partner stores in all operations aspects
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance

Customer Service

• Establish partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process
• Promptly address and resolve customer issues and complaints to maintain consistent customer satisfaction and friendly service
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues

Job Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time-management skills and the ability to multi-task
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in-person attendance

Why Work For ACIMA?

• Great Benefits Medical, Dental, Vision, life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan w/company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan
• Award Winning Culture
• Career Growth Opportunities!
• Weekly Pay!
• Discounts from Acima partners

Expected Hours of Work

This is a full-time position. The days and hours of operation are Monday through Sunday. The days and hours that you will actually work will vary, but will include evenings and weekends.

Physical Demands

While performing the duties of this job, the Assistant Store Manager is regularly required to talk and listen to coworkers and customers. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time throughout the day.

Acima is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.

This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business. Rent-A-Center is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

Full Job Description for Onboarding