Store Sales & Customer Experience Lead

Acima LLC.; Ridgeland (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Weekly pay

Job summary

Acima, a Lease-To-Own provider, seeks an Assistant Store Manager in a store location to support the Store Manager with sales and credit-turn activities. You will drive customer conversions, educate shoppers on leasing terms, and collaborate with partner stores to grow the business while delivering excellent service.

The role emphasizes daily teamwork, in-store and online order processing, and maintaining strong customer relationships across store networks.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Familiarity with rental or leasing industry practices is a plus.
• Organized, with time-management skills and the ability to multi-task.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in-person attendance.

Responsibilities

• Driving customer growth through appropriate channels (web, partner stores, walk ins).
• Listening, identifying, and fulfilling all customer needs in a timely manner.
• Educating customers on Lease-To-Own terms, payments terms, benefits, the application process, and beginning-to-end of the application process.
• Closing the sales cycle by converting applications that include in-store and web orders.
• Working as a cooperative team member with Acima partner stores in all operations aspects.
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance.
• Establish partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process.
• Promptly address and resolve customer issues and complaints to maintain consistent customer satisfaction and friendly service.
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues.

Skills

Communication skills

Time management

Flexibility

Attendance

Leasing industry knowledge

Education

High school diploma

Tools

Microsoft Office

Job description

Acima, a Lease-To-Own provider, seeks an Assistant Store Manager in a store location to support the Store Manager with sales and credit-turn activities. You will drive customer conversions, educate shoppers on leasing terms, and collaborate with partner stores to grow the business while delivering excellent service.

The role emphasizes daily teamwork, in-store and online order processing, and maintaining strong customer relationships across store networks.