Bilingual Assistant Store Manager – Customer Experience & Ops

O'Reilly Auto Parts; Thomasville (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, & Vision Insurance

Paid time off

Job summary

O’Reilly Auto Parts in Thomasville, NC is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. This role will lead the team in serving customers and will take charge during the Store Manager’s absence or opposing shifts.

Bilingual candidates are encouraged to apply and you will help hire, train, coach, and schedule staff while ensuring responsive service and smooth daily operations.

Qualifications

• Assist in hiring, interviewing and selecting qualified team members.
• Lead and coach team to meet customer service goals.
• Maintain training and compliance across store operations.

Responsibilities

• Lead store team in providing excellent customer service to customers.
• Supervise service levels on the showroom and support programs.
• Ensure adequate staffing during peak hours and shifts.
• Set team goals and provide feedback and coaching.
• Process returns, transfers and orders in a timely manner.
• Perform opening/closing duties and secure deposits.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Job description

O’Reilly Auto Parts in Thomasville, NC is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. This role will lead the team in serving customers and will take charge during the Store Manager’s absence or opposing shifts.

Bilingual candidates are encouraged to apply and you will help hire, train, coach, and schedule staff while ensuring responsive service and smooth daily operations.