Bilingual Assistant Store Manager – Auto Parts Leader

O'Reilly Auto Parts; Dandridge (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with Employer Contributions from

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. The role will lead the store team during absences or opposing shifts and promote excellent customer service across retail and professional customers.

Bilingual candidates are encouraged to apply and certifications in Sales Specialist Training, Assistant Manager Certification, and RSS are required, with additional certifications encouraged.

Qualifications

• Required certifications: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Fluency in multiple languages (Spanish highly desired).
• Desired: Certified Parts Professional Certification; ASE Certification.

Responsibilities

• Lead store team members in delivering outstanding customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor, ensuring programs are followed (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Work with the store manager to staff the sales counter during peak hours and supervise schedule adherence.
• Assist in setting goals, coaching team members, and ensuring training is up to date.
• Participate in hiring: recruiting tasks, interviews, candidate evaluation and selection.
• Ensure phones are answered per policy and process BOP/ship-to-store orders timely.
• Oversee transfers, outside purchases, and DC add orders; communicate shipments to customers as needed.
• Process returns and refunds accurately; ensure merchandise is invoiced before leaving the store.
• Ensure Zipline messages, Image Maker tasks, and merchandising duties are completed.
• Maintain adherence to policies: work schedule, clocking in/out, and security procedures.
• Handle opening/closing duties, deposits, and securing the store at night.
• Support maintenance of store facilities, signage, equipment, and delivery vehicles.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. The role will lead the store team during absences or opposing shifts and promote excellent customer service across retail and professional customers.

Bilingual candidates are encouraged to apply and certifications in Sales Specialist Training, Assistant Manager Certification, and RSS are required, with additional certifications encouraged.