Bilingual Assistant General Manager – Condo Community

Associa; Bethesda (MD); On-site; USD 41,000 - 43,000; Full time

Job summary

Associa is hiring an Assistant General Manager to support its condominium community in Bethesda, MD. This onsite role assists the General Manager with office, administrative tasks, scheduling, and project management while coordinating with homeowners, the Board, and staff.

The position emphasizes customer service, teamwork, and effective communication in a fast-paced community association setting, with daily duties including access control, mail handling, and vendor coordination.

Qualifications

• 2+ years of administrative and clerical support experience in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
• Customer service driven and team oriented.
• Excellent communication skills (written and spoken) with knowledge of conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Well versed in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Meet and greet homeowners, residents, Board members, and vendors.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data entry and update information in the database; record and track documents and information.
• Issue violation letters to homeowners and follow up to ensure corrections.
• Assist with maintenance requests and coordinate maintenance vendors for onsite work.
• Assist in preparing board packages and scheduling monthly/annual board meetings.
• Create and send weekly communications to homeowners about maintenance, HOA guidelines, and community events.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners with architectural review forms and follow-up with Board decisions.
• Assist with other projects as assigned.

Skills

English proficiency

Spanish proficiency

Tools

Microsoft Office Suite

Job description

Associa is hiring an Assistant General Manager to support its condominium community in Bethesda, MD. This onsite role assists the General Manager with office, administrative tasks, scheduling, and project management while coordinating with homeowners, the Board, and staff.

The position emphasizes customer service, teamwork, and effective communication in a fast-paced community association setting, with daily duties including access control, mail handling, and vendor coordination.