General Manager, Condominium

Associa; Washington (District of Columbia); On-site; USD 75,000 - 85,000; Full time

Job summary

Associa, a leader in community management with over 225 branch offices, is hiring a General Manager for its condominium community in NW Washington, DC. The role oversees policy implementation, budgeting, vendor management and board relations.

Candidates need 2+ years of community association experience and should be willing to obtain CMCA/AMS/PCAM certifications. Strong communication and financial interpretation, plus project management, are essential.

Qualifications

• 2+ years of community association experience.
• Knowledge of the Association Board, the General Manager, and how those roles interface with homeowners requests.
• Willingness to obtain CMCA, AMS, or PCAM (company paid).
• Customer service driven and team oriented.
• Takes ownership with proactive communication and solutions to improve processes and reduce expenses.
• Ability to interpret financials and create budgets (Balance Sheet, Income Statement, etc).
• Effective project management skills and ability to manage multiple projects.
• Excellent written and spoken communication with conflict resolution.

Responsibilities

• Implement Board policy and directives within the scope of the management agreement.
• Walk and inspect the community; ensure maintenance and compliance with Code, Rules & Regulations.
• Issue violation notices to homeowners and follow up for corrections.
• Meet homeowners, residents, Board members, vendors and contractors.
• Research and respond to inquiries in person, by phone, and email.
• Data entry and update information in the database; record and track documents.
• Create and manage budgets; review financial reports and reserves.
• Submit RFPs, manage bidding and vendor selection, and develop vendor relationships.
• Prioritize maintenance requests and coordinate vendors for onsite work.
• Prepare board packages; coordinate and schedule board meetings.
• Create and send weekly communications to homeowners about maintenance, guidelines, and events.
• Assist homeowners with architectural review forms and follow-up with Board decisions.
• Other projects as assigned.

Skills

Customer service

Team orientation

Proactive communication

Problem solving

Education

CMCA certification

AMS certification

PCAM certification

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

CMC, an Associa company, is hiring a General Manager for its condominium community in NW Washington, DC.

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Annual salary: $75-$85K.

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.