Assistant General Manager

Associa; Columbia (MD); On-site; USD 68,000 - 72,000; Full time

Job summary

Associa is hiring a General Manager for its HOA community in Gaithersburg, MD. This onsite role oversees all office, administrative, and maintenance projects, and serves as the liaison among homeowners, Board members, association staff, and vendors.

You will manage budgets and capital improvements while ensuring compliance with rules and regulations. Ideal candidates have 2+ years in community associations, strong financial interpretation skills, and a proactive, service-oriented approach.

Qualifications

• 2+ years of community association experience.
• Willingness to obtain CMCA, AMS, or PCAM (company paid).
• Customer service driven and team oriented.
• Ability to interpret financials and create budgets (Balance Sheet, Income Statement, etc.).

Responsibilities

• Implement Board policy and directives within the management agreement.
• Walk and inspect the community and ensure compliance with rules and regulations.
• Issue violation notices and follow up for corrections.
• Meet homeowners, board members, and vendors.
• Respond to inquiries in-person, by phone, and by email.
• Enter and update data in the database; track documents.
• Create and manage budgets; review financial reports and reserves.
• Submit RFPs, manage bidding and vendor relationships for capital projects.
• Prioritize maintenance requests and coordinate vendors for work onsite.
• Prepare board packages and coordinate monthly/annual meetings.
• Distribute weekly communications to homeowners about maintenance and events.
• Assist homeowners with architectural review forms and Board decisions.

Skills

Customer service

Communication skills

Team orientation

Proactive communication

Ownership and initiative

Conflict resolution

Budget interpretation

Project management

Vendor management

Education

CMCA certification

AMS/PCAM certification

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

CMC Associa is hiring a General Manager for its HOA community in Gaithersburg, MD.

The General Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Annual salary: $68K - $72K.

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.