Assistant General Manager, Condominium

Associa; Arlington (VA); On-site; USD 43,000 - 47,000; Full time

Job summary

Associa in Arlington, VA is seeking an Assistant General Manager to support its condominium community. This onsite role acts as the liaison among the General Manager, homeowners, the Board, and the association staff, assisting with office, admin tasks, scheduling, and project coordination.

The role emphasizes team collaboration, customer service, and effective communication. Daily duties include supporting board policy implementation, coordinating meetings, handling inquiries, processing

Qualifications

• High school diploma or GED is required.
• 2+ years of community association experience preferred.
• Strong communication and conflict-resolution skills.
• Proactive, organized, and able to manage multiple tasks.

Responsibilities

• Assist General Manager with policy implementation.
• Meet and greet homeowners, residents, Board members, and vendors.
• Respond to inquiries in person, by phone, and email.
• Issue HOA violation letters.
• Assist with maintenance requests and coordinate vendors.
• Prepare board packages and schedule monthly/annual meetings.
• Create weekly communications to homeowners.
• Assist with architectural review forms.
• Assist with other projects as assigned.

Skills

Customer service

Team collaboration

Communication skills

Project management

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Legum and Norman is hiring anAssistant General Manager to support its condominium community in Arlington, VA.

The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Daily responsibilities:

• Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Issues HOA violation letters to homeowners.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Assist with other projects as assigned.

Hourly pay rate: $31-$34.

Requirements

• High school diploma or GED equivalent is required.
• 2+ years of community association experience is preferred.
• Customer service driven and team oriented with a consultative approach when assisting others.
• Excellent communication skills (written and oral) and knowledge of conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Well versed in using the Microsoft Office Suite (Word, Excel, and Outlook).

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Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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