Bilingual AR Collections Specialist (Spanish) - Logistics

Traffic Tech Inc.; Chicago (IL); Sur place; USD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical (Dental & Vision)

Life/AD&D Insurance

401(k) matching

Personal & volunteer days off

Dynamic can-do culture

Résumé du poste

Traffic Tech is seeking an Accounts Receivable Representative to focus on collecting overdue accounts and managing a portfolio of delinquent accounts. You will communicate with clients, negotiate settlements, and ensure accurate documentation in internal systems.

Reporting to the Credit & Accounts Receivable Manager, you will collaborate with sales, billing, and customer service to resolve disputes, perform reconciliations, and assist with month-end close.

Qualifications

• 2 years of experience in Accounts Receivable or Collections in a high-volume environment.
• Fluent in Spanish (verbal and written).
• Strong understanding of the full accounts receivable cycle and collection processes.
• Proven ability to meet or exceed collection targets and performance metrics.
• Excellent negotiation, conflict resolution, and customer service skills.
• Highly organized with a strong attention to detail and accuracy in a fast-paced environment.
• Ability to work independently, demonstrate initiative, and proactively resolve issues.
• Strong analytical, problem-solving, and multitasking abilities.
• Experience with Sage 300, GETPAID, or other ERP/collections systems (strong asset).
• Knowledge of transportation/logistics industry (asset).
• Familiarity with credit risk assessment and aging analysis (asset).
• Freight Forwarding (Air Ocean/Customs), as well as transportation and industry knowledge (key asset).
• Strong verbal and written communication skills.

Responsabilités

• Perform high-volume outbound calls and send written communications to clients to collect overdue accounts.
• Monitor and manage an assigned portfolio of delinquent accounts, prioritizing based on aging and risk.
• Document all collection activities in internal systems with precision and accuracy.
• Negotiate payment arrangements, including payment plans and settlements, in line with company policies.
• Perform account reconciliations and resolve discrepancies between customer records and internal accounts.
• Investigate collection issues and advise customers on corporate A/R policies and procedures.
• Collaborate with internal departments (sales, billing, customer service) to resolve disputes and payment delays.
• Escalate complex or high-risk accounts to management when necessary.
• Process credit card and other forms of payment securely and accurately.
• Submit invoices, statements of account, and payment reminders to customers.
• Respond in a timely manner to customers and internal inquiries.
• Assist with month-end closing activities related to receivables.

Connaissances

Accounts Receivable

Collections

Negotiation

Customer service

Analytical skills

Attention to detail

Multitasking

Problem solving

Outils

Sage 300

GETPAID

Description du poste

Traffic Tech is seeking an Accounts Receivable Representative to focus on collecting overdue accounts and managing a portfolio of delinquent accounts. You will communicate with clients, negotiate settlements, and ensure accurate documentation in internal systems.

Reporting to the Credit & Accounts Receivable Manager, you will collaborate with sales, billing, and customer service to resolve disputes, perform reconciliations, and assist with month-end close.