Bilingual Administrative Assistant — Front Desk & Volunteer Support

Madison365; Madison (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Simple IRA with match

Paid holidays

Paid time off

Job summary

The River Food Pantry in Madison, WI is hiring an Administrative Assistant to support daily operations, greet visitors, respond to inquiries, and assist staff. The role emphasizes friendly, professional service and teamwork in a mission-driven environment.

The position is full-time, 40 hours per week, with occasional weekends or after-hours events. Fluency in English and Spanish is required, along with proficiency in Microsoft Office and strong organizational skills.

Qualifications

• 1+ years in a customer service role is required.
• Proficiency with Microsoft Office Suite is required.
• Bilingual in English and Spanish is required.
• Friendly, courteous, helpful and empathetic service for others.
• Initiative to continue learning and be solutions focused.
• Ability to work with a broad group of people.
• Excellent customer service and interpersonal skills.
• Ability to adapt to changing priorities and manage time effectively.
• Ability to think quickly and make good decisions when problems arise.

Responsibilities

• Serve as the first point of contact for visitors and callers.
• Greet visitors and direct them to appropriate staff.
• Respond to general phone and email inquiries.
• Assist with meeting materials, notes, and tours.
• Support volunteers through the Diversion Program.
• Provide on-site administrative support to the Executive Director.
• Represent The River at community events.
• Assist Operations department as needed.
• Perform other duties as assigned.

Skills

Customer service

Phone system

Bilingual English/Spanish

Communication

Organizational skills

Tools

Microsoft Office

Job description

The River Food Pantry in Madison, WI is hiring an Administrative Assistant to support daily operations, greet visitors, respond to inquiries, and assist staff. The role emphasizes friendly, professional service and teamwork in a mission-driven environment.

The position is full-time, 40 hours per week, with occasional weekends or after-hours events. Fluency in English and Spanish is required, along with proficiency in Microsoft Office and strong organizational skills.