Development & Revenue Coordinator

The River Food Pantry; Madison (WI); On-site; USD 33,000 - 37,000; Full time

Job description

It’s an exciting time at The River Food Pantry in Madison, WI. Following a successful $12,000,000 campaign, The River opened our new facility in February, and we are seeking a Development & Revenue Coordinator to join our Development Team. This role provides administrative, operational, and fundraising support to advance The River’s fund development efforts and ensure accurate and timely coordination of charitable revenue. If you are detailed, driven, and passionate about serving our community, we invite you to join us.

Position Summary:

The full-time Development & Revenue Coordinator supports the daily operations of the Development Team, including gift processing, donor records, acknowledgements, reporting, donor communications, fundraising campaigns, and development-related administrative activities. This role works closely with our staff to support matching and reconciliation of revenue recorded in our development and accounting systems. This position reports to the Donor Engagement Director and works in-person at The River and in the community.

Key Responsibilities:

Fund Development & Donor Services

• Support the organization’s overall fund development program through accurate, timely, and organized administrative support and reporting.
• Process charitable contributions and maintain accurate donor and gift records in the donor database.
• Prepare and distribute donor acknowledgements, tax receipts, pledge reminders, and other donor correspondence.
• Maintain accurate donor information, including contact information, giving history, pledges, recurring gifts, and other relevant records.
• Provide administrative support for donor meetings, fundraising events, and other development activities as needed.
• Respond to donor inquiries in a timely, professional, and service-oriented manner, provide accurate information, address concerns, and ensure a positive donor experience.

Revenue Coordination & Reconciliation:

• Monitor charitable revenue recorded in the donor database and accurately match revenue recorded in QuickBooks.
• Assist with regular reconciliation of contributions, deposits, pledges, recurring gifts, event revenue, and other development-related revenue.
• Identify discrepancies between donor database records and QuickBooks and communicate with staff, research reasons, and provide documentation or information needed to resolve them.
• Prepare bank deposits and support revenue tracking.
• Coordinate ACH and electronic donation processing.

Development Administrative & Operations:

• Maintain organized and accurate electronic development records and procedural documents.
• Assist with development calendars, deadlines, reports, and recurring fundraising activities.
• Maintain confidentiality of donor information and exercise appropriate discretion in handling sensitive financial and personal information.
• Assist with audits and other information requests related to charitable contributions and development records.

Qualifications:

• High school diploma is required; Associate degree, bachelor’s degree, or equivalent combination of education and relevant experience is preferred.
• 3+ years’ data administration and data entry experience is required.
• Previous experience using a CRM or donor management software is required.
• Proficiency in Microsoft Suite is required.
• Experience working in fund development, nonprofit administration, donor services, development operations, or a related field is preferred.
• Commitment and passion for The River’s mission, vision, and goals.
• Ability to work with a broad group of people.
• Flexibility to work some occasional weekend and evening hours as needed to meet the goals of the organization.
• Exceptional skills in organization, accuracy, attention to detail, computer proficiency, and adherence to deadlines.
• High degree of trustworthiness and integrity along with the ability to maintain confidentiality.
• Ability to manage multiple tasks, define and set priorities, and problem solve.
• Ability to operate office equipment, including computer, printers, and scanner.
• High proficiency to communicate (verbal and written form) information clearly and understandably through interactions with staff and donors.
• Ability to work independently and collaboratively as a member of a team.
• Ability to accept responsibility for actions, decisions, and adherence to policies and procedures.
• Valid driver’s license, clean driving record, and insured vehicle.
• Background and DMV check are required.

In exchange for your talents, we offer a pay range of $24-$27 per hour based on experience. The River offers a comprehensive benefit package including health, dental, vision, disability insurance, employee assistance plan, Simple IRA with match, paid holidays, and paid time off. We work collaboratively to serve our clients and move towards our vision of a fully nourished community. We look forward to hearing from you!

The River Food Pantry is an Equal Opportunity Employer. The River is committed to providing an environment free from discrimination and harassment as defined by federal, state, and local law.