Bilingual Administrative Assistant

E3R Cleaning LLC; Hampton, Northern (VA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

E3R Cleaning LLC in Hampton Roads is seeking a hands-on partner to learn our systems, standards, and client relationships from the ground up. The role starts with extensive training and close collaboration with the owner, with day-to-day client communication and internal coordination handled within the first year.

You will travel to job sites to supervise cleaning teams, conduct quality control checks, and help onboard new staff as the company grows.

Qualifications

• Fully bilingual in English and Spanish, spoken and written.
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Responsibilities

• Serve as first contact for client calls, texts, and emails with prompt follow-up.
• Provide admin support to the owner, including scheduling and day-to-day coordination.
• Learn and manage E3R's internal systems and processes.
• Travel to job sites to supervise cleaning teams and perform quality control checks.
• Help train and onboard team members as the company grows.
• Take on increasing responsibility and independent ownership of operations.

Skills

Bilingual English/Spanish

Excellent communication

Organizational skills

Computer skills

Driver's license

Tools

Internal systems

Scheduling software

Microsoft Office / Google Workspace

Job description

This position starts as a hands-on partnership with the owner, working side by side to learn E3R's systems, standards, and client relationships from the ground up. Training comes first — you won't be expected to know the ropes on day one. Within the first year, this person will be handling day-to-day client communication, managing internal systems, and independently conducting quality control visits across Hampton Roads.

What You'll Do

• Serve as the first point of contact for client calls, texts, and emails, providing prompt and professional follow-up
• Provide direct administrative support to the owner, including scheduling and day-to-day coordination
• Learn and manage E3R's internal systems and processes
• Travel to job sites to supervise cleaning teams and conduct quality control checks
• Help train and onboard team members as the company grows
• Take on increasing responsibility and independent ownership of operations over time

What We're Looking For

• Fully bilingual in English and Spanish, spoken and written
• Excellent communication skills and a positive, professional attitude
• Responsible, organized, punctual, and dependable
• Comfortable learning new systems and following established processes
• Solid computer and technology skills
• Valid driver's license and reliable transportation (required for on-site quality visits)

Preferred — Not Required

• Prior experience in administration, customer service, or supervision is a plus, but full training is provided for the right person

Schedule & Compensation

• Full-time, 40 hours per week
• Monday–Friday, approximately 8:00 AM – 4:30 PM (schedule may occasionally vary based on operational