Receptionist

American Roofing & Waterproofing; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

American Roofing & Waterproofing is looking for a friendly Office Receptionist who can be the first point of contact for clients in Phoenix. You will greet visitors, answer calls, schedule inspections, manage emails, and support other departments with administrative tasks.

Must be bilingual in English and Spanish, with strong communication and organizational skills. Proficiency in MS Office and basic CRM use is expected in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Experience in receptionist or administrative role preferred.
• Fluency in English and Spanish required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office Suite and CRM systems.
• Friendly and professional demeanor.

Responsibilities

• Greet visitors and clients warmly, ensuring a welcoming experience.
• Answer and screen incoming phone calls, directing them to the appropriate departments.
• Assign and schedule inspection appointments efficiently.
• Continually monitor and respond to e-mails for incoming customer inquiries.
• Accurately enter and update customer information in the database.
• Conduct employee intake processes, including onboarding documentation and communication.
• Provide general administrative support to other departments as needed.

Skills

Bilingual English/Spanish

Customer service

MS Office

CRM familiarity

Organizational skills

Tools

MS Office Suite

CRM systems

Job description

Receptionist (Bilingual Required)We are seeking a friendly, energetic and organized individual to join our team as a Office Receptionist. As the first point of contact for our company, you will play a vital role in ensuring excellent customer service and smooth operations. If you are a reliable and enthusiastic individual with exceptional communication skills, we would love to hear from you. Our company is rapidly growing, offering plenty of opportunities for advancement within the organization.

Responsibilities

• Greet visitors and clients warmly, ensuring a welcoming experience.
• Answer and screen incoming phone calls, directing them to the appropriate departments.
• Assign and schedule inspection appointments efficiently.
• Continually monitor and respond to e-mails for incoming customer inquiries.
• Accurately enter and update customer information in the database.
• Conduct employee intake processes, including onboarding documentation and communication.
• Provide general administrative support to other departments as needed.

Requirements

• High school diploma or equivalent preferred.
• Previous experience in a receptionist or administrative role preferred.
• Fluency in both English and Spanish (required).
• Excellent verbal and written communication skills in both languages.
• Strong organizational skills and multitasking abilities.
• Proficiency in MS Office Suite and familiarity with CRM systems.
• Ability to prioritize tasks and thrive in a fast-paced environment.
• Attention to detail and accuracy in administrative tasks.
• Friendly and professional demeanor.