Bilingual Administrative Assistant

BTG Solutions Inc; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Dental insurance

Vision insurance

A waiting period may apply

Job summary

BTG Solutions Inc is seeking a full-time Bilingual Administrative Assistant (Customer Service) in Florida. The role involves handling calls from the USA and Latin America, processing exchanges and refunds, and supporting daily administrative tasks.

The ideal candidate will be bilingual in English and Spanish, with strong organizational, communication, and computer skills, including Word and Excel. Location is on-site in Florida with regular Monday–Friday hours.

Qualifications

• Excellent verbal and written communication in English and Spanish
• Strong organizational and time-management abilities
• Experience with standard office procedures and equipment
• Proficient in Microsoft Word and Excel

Responsibilities

• Answer and route inbound calls from USA and Latin America with courtesy and accuracy
• Process exchanges and refunds according to policies
• Handle customer complaints or disputes following procedures
• Perform data entry and research
• Coordinate team meetings and company events
• Maintain a clean and organized workspace
• Assist team members with other office tasks as designated

Skills

Multitasking

Time-management

Customer service

Verbal communication

Written communication

Organizational skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

PRV Audio is looking for a full-time Bilingual Administrative Assistant (Customer Service) to perform a variety of administrative and clerical tasks. As a Bilingual Administrative Assistant, you will be the first point of contact for our company. Our Administrative Assistant’s duties include offering administrative support across the organization.

Full Job Description

Responsibilities include but are not limited to:

• Multitasking and time-management skills, with the ability to prioritize tasks.
• Answer and appropriately route all incoming calls for various business units from the USA and Latin America with courtesy, speed, and accuracy; screen and forward incoming phone calls.
• Monitoring call and mail histories to ensure that all customers have been assisted.
• Processing exchanges and refunds in ways congruent with our policies.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Provide general information regarding routine inquiries from customers, and refer non-routine, sensitive, and/or complex requests for information and other inquiries or complaints to the Customer Service Manager.
• Receives, sorts, and distributes daily mail/deliveries
• Maintaining a clean and organized workspace.
• Helping team members with other office tasks as designated.
• Perform general office duties, such as ordering office supplies and equipment.
• Perform data entry and research.
• Coordinate team meetings and company events.

Bilingual Administrative Assistant should contain the following requirements and qualifications:

• Good organizational and time-management skills
• Excellent verbal and written communication skills
• Working knowledge of office procedures and office equipment.
• Strong computer skills with emphasis on Microsoft Word and Excel.
• Excellent Customer Service skills.
• Bilingual English/Spanish (Fully fluent levels in both- must be able to speak, read, and write in both languages without limitations and assistance).

Work Remotely

No

Schedule

Monday to Friday

Education

High school or equivalent (Preferred)

Work Location

Pompano Beach, FL

This Job Is Ideal for Someone Who Is:

• Problem solver
• Detail-oriented
• Proactive

Benefits

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Vision insurance
• A waiting period may apply