Administrative Assistant

Tri-Care-LL; City of Rochester (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Tri-Care-LL is seeking a reliable Bilingual Administrative Assistant to greet visitors and manage the front desk, providing support to English and Spanish-speaking clients. The role includes data entry, calendar management, and handling calls and emails with professionalism.

The ideal candidate will be fluent in English and Spanish, proficient in Microsoft Office and Google Workspace, and able to multitask in a fast-paced environment while delivering excellent customer service.

Qualifications

• Bilingual fluency in English and Spanish (spoken and written).
• Proficient in Microsoft Office and Google Workspace.
• Strong customer service and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• 1–3 years of experience in administrative roles.

Responsibilities

• Front Desk Operations: greet visitors and manage reception.
• Communication & Bilingual Support: answer and route calls; assist Spanish-speaking clients in-person, over the phone, and via email.
• Customer Service: address inquiries and provide courteous support.
• Administrative Support: data entry, filing, calendars, appointments.
• Multitasking: balance walk-ins, phones, and back-office tasks.

Skills

Bilingual Fluency

Customer Service

Multitasking

Organization

Experience 1-3 years

Tools

Microsoft Office

Google Workspace

Data Entry/Office Software

Job description

Position Overview

We are seeking a reliable, organized, and energetic Bilingual Administrative Assistant to be the welcoming face and voice of our office. In this role, you will manage front-desk operations, support daily administrative workflows, and provide exceptional customer service to both English and Spanish-speaking clients.

Key Responsibilities

• Front Desk Operations: Greet visitors, check in clients, and manage the reception area with a professional and welcoming demeanor.


• Communication & Bilingual Support: Answer, screen, and route incoming phone calls, and assist Spanish-speaking clients in-person, over the phone, and via email.


• Customer Service: Address inquiries, resolve basic issues, and deliver courteous, patient support.


• Administrative Support: Handle data entry, maintain digital and physical filing systems, manage calendars, and schedule appointments.


• Multitasking: Seamlessly balance walk-in visitors, ringing phones, and back-office clerical tasks in a fast-paced environment.

Qualifications & Skills

• Bilingual Fluency: Fluent in English and Spanish (spoken and written).


• Computer Literate: Proficient in Microsoft Office (Word, Excel, Outlook), Google Workspace, and office software/database entry.


• Customer Service Excellence: Strong interpersonal skills with a calm, positive, and empathetic attitude under pressure.


• Multitasking & Organization: Proven ability to prioritize tasks, manage time efficiently, and handle interruptions gracefully.


• Experience: 1–3 years of experience in an administrative assistant, receptionist, or front-desk role preferred.