Bilingual Account Support Specialist I (Spanish/English)

JP Morgan Chase; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Account Service in San Antonio, TX. You will be the first point of contact for clients, delivering exceptional customer service across financial products.

This role emphasizes handling inbound calls, building relationships, and offering innovative solutions within a fast-paced call center environment. Candidates must be bilingual (Spanish/English), possess strong communication and multitasking abilities, and follow established procedures while

Qualifications

• Bilingual fluency in Spanish and English required.
• Strong verbal and written communication skills.
• Customer-focused with ability to build relationships.
• Experience handling high volume inbound calls in a service setting.
• Ability to multitask while using multiple computer systems.
• Demonstrated empathy, composure and sound judgment.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products.
• Interprets customer needs and delivers insights to meet them.
• Navigates multiple computer systems with efficiency and adaptability.
• Works independently and with a team to achieve goals.
• Follows regulatory and departmental practices and procedures.
• Takes ownership of each interaction with respect and empathy.

Skills

Bilingual Spanish-English

Communication skills

Customer service excellence

Multitasking in a call center

Empathy and judgment

Adaptability in fast-paced env.

Problem solving

Learning new products/systems

Proficient computer literacy

Education

High school diploma or GED

Tools

CRM systems

Job description

JPMorganChase is seeking a Specialist I in Account Service in San Antonio, TX. You will be the first point of contact for clients, delivering exceptional customer service across financial products.

This role emphasizes handling inbound calls, building relationships, and offering innovative solutions within a fast-paced call center environment. Candidates must be bilingual (Spanish/English), possess strong communication and multitasking abilities, and follow established procedures while