Bike Technician & Customer Experience Specialist

DICK'S Sporting Goods, Inc.; Escondido (CA); On-site; USD 23,000 - 34,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Bike Technician to build and repair bicycles and deliver a differentiated customer experience in our Bike Department. You will welcome cyclists, assess their needs, and recommend bikes and accessories while maintaining merchandise standards and safety.

You will also assist with assembly of exercise equipment, support store goals, and promote our warranty programs, Scorecard loyalty, and seasonal promotions while upholding company values and providing

Qualifications

• Prior experience building, repairing, and selling bicycles.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. occasionally.
• Ability to work extended periods standing or walking (up to 4 hours).

Responsibilities

• Build and repair bicycles following established procedures.
• Provide passionate customer service and engage customers to recommend bikes and accessories.
• Promote warranty sales, loyalty program (Scorecard), and seasonal promotions.
• Maintain merchandise presentation and safety standards in the Bike Department.
• Assist with assembly of exercise equipment as needed.

Skills

Bike assembly/repair

Bike sales

Customer service

Tools

Bike repair tools

Job description

DICK'S Sporting Goods is seeking a Bike Technician to build and repair bicycles and deliver a differentiated customer experience in our Bike Department. You will welcome cyclists, assess their needs, and recommend bikes and accessories while maintaining merchandise standards and safety.

You will also assist with assembly of exercise equipment, support store goals, and promote our warranty programs, Scorecard loyalty, and seasonal promotions while upholding company values and providing