Bike Tech & Customer Experience Specialist

DICK'S Sporting Goods, Inc.; Wisconsin; On-site; USD 32,000 - 42,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Bike Technician to deliver a differentiated cycling experience. You will build and repair bicycles to our standards and help riders choose the right gear based on their goals and riding style.

This role emphasizes hands-on bike work, strong customer service, and collaboration with the Bike Department to maintain presentation standards and promote warranty programs and seasonal promotions.

Qualifications

• Prior experience building, repairing, and selling bicycles.
• Physical ability to lift 15–35 lbs and stand for extended periods.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Build and repair bicycles according to established procedures.
• Provide passionate customer service and bike recommendations.
• Maintain presentation of Bike Department to Company standards.
• Assist with the assembly of exercise equipment as needed.

Skills

Bike repair

Customer service

Sales experience

Bike assembly

Job description

DICK'S Sporting Goods is seeking a Bike Technician to deliver a differentiated cycling experience. You will build and repair bicycles to our standards and help riders choose the right gear based on their goals and riding style.

This role emphasizes hands-on bike work, strong customer service, and collaboration with the Bike Department to maintain presentation standards and promote warranty programs and seasonal promotions.