Bike Technician & Customer Experience Specialist

DICK'S Sporting Goods, Inc.; Mentor (OH); On-site; USD 17,000 - 27,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Bike Technician to provide expert bicycle build/repair services and exceptional customer experiences in-store. This role focuses on recommending products and engaging with cyclists to meet customer needs and drive department sales.

The Bike Tech will build and repair bikes per procedures, assist with equipment assembly, and uphold merchandising standards across the Bike Department while supporting store-wide initiatives.

Qualifications

• Prior experience building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. occasionally.
• Ability to stand or walk for extended periods (up to 4 hours).

Responsibilities

• Create a world-class customer experience by engaging customers in Bike Department.
• Build and repair bikes according to established procedures.
• Promote warranty, Scorecard, private-label cards and seasonal promos.
• Achieve sales goals through selling bikes and related merchandise.
• Maintain Bike Department presentation and signage.

Skills

Bike repair

Customer service

Sales

Tools

Repair tools

Job description

DICK'S Sporting Goods is seeking a Bike Technician to provide expert bicycle build/repair services and exceptional customer experiences in-store. This role focuses on recommending products and engaging with cyclists to meet customer needs and drive department sales.

The Bike Tech will build and repair bikes per procedures, assist with equipment assembly, and uphold merchandising standards across the Bike Department while supporting store-wide initiatives.