Bike Technician: Build, Repair & Sell Gear

DICK'S Sporting Goods, Inc.; City of Rochester (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

DICK'S Sporting Goods is hiring a Bike Technician to provide a differentiated customer experience for cyclists, building and repairing bikes according to established procedures. The role leverages customer insights to offer strong product recommendations aligned with needs.

You will engage customers in the Bike Department, promote warranties and loyalty programs, and contribute to achieving sales goals while maintaining department presentation and safety standards.

Qualifications

• Prior bicycle building, repair, and sales experience preferred.
• Ability to stand, bend, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).

Responsibilities

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically in our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to interact with customers showing passion, knowledge, dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard loyalty program, private-label credit cards, and seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures and assist with assembly of exercise equipment as needed.
• Maintain merchandise presentation standards and signage of Bike Department to Company standards.
• Adhere to safety, loss prevention and SOPs; maintain confidentiality of company information.
• Take an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Skills

Bike repair

Customer service

Sales

Job description

DICK'S Sporting Goods is hiring a Bike Technician to provide a differentiated customer experience for cyclists, building and repairing bikes according to established procedures. The role leverages customer insights to offer strong product recommendations aligned with needs.

You will engage customers in the Bike Department, promote warranties and loyalty programs, and contribute to achieving sales goals while maintaining department presentation and safety standards.