Bike Technician & Customer Experience Pro

DICK'S Sporting Goods, Inc.; Waterbury (CT); On-site; USD 23,000 - 34,000; Part time

Job summary

DICK'S Sporting Goods is seeking a Bike Technician to provide a differentiated customer experience by building and repairing bicycles and recommending products tailored to each rider. The role centers on the Bike Department, with emphasis on passion, knowledge, and strong service.

The position involves helping customers, promoting warranty and loyalty programs, and meeting sales goals while maintaining merchandise standards. Safety and teamwork are emphasized.

Qualifications

• Experience building, repairing, and selling bicycles preferred.
• Ability to lift 15–35 lbs. occasionally.

Responsibilities

• Create a world-class customer experience by delivering passionate service and selling through engagement in the Bike Department.
• Uphold standards for merchandise presentation.
• Interact with customers with passion, knowledge and commitment in their sport.
• Promote warranty sales, loyalty programs, private-label cards and seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes and assist with assembly of exercise equipment.
• Maintain Bike Department presentation and signage to company standards.
• Follow safety, loss prevention and standard operating procedures.
• Support the team across the store with an all-hands-on-deck approach.
• Perform other tasks as assigned by management.

Skills

Bike repair

Customer service

Retail sales

Tools

Bike tools

Job description

DICK'S Sporting Goods is seeking a Bike Technician to provide a differentiated customer experience by building and repairing bicycles and recommending products tailored to each rider. The role centers on the Bike Department, with emphasis on passion, knowledge, and strong service.

The position involves helping customers, promoting warranty and loyalty programs, and meeting sales goals while maintaining merchandise standards. Safety and teamwork are emphasized.