Bike Service Technician & Customer Experience Pro

Trek Bicycle Corporation; Gig Harbor (WA); Sur place; USD 26 000 - 30 000; Plein temps

Avantages offerts par ce poste

Flexible and fun company culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Free life insurance & optional term

Résumé du poste

Trek Store Gig Harbor is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on the spot. You’ll also be the first to work on brand-new models and will build strong relationships with customers who trust you to keep their gear running smoothly.

We value hospitality, clear communication, and a proactive attitude. Join a team that supports growth, learning, and a culture built around great service and biking passion.

Qualifications

• Self-motivation and a team-focused mentality with a willingness to pitch in on any task.
• Warm, approachable hospitality and strong listening skills to assist customers.
• Top-notch communication skills across all customer interactions.
• Impressive attention to detail and a love for tinkering until you figure it out.
• Eagerness to learn the ins and outs of servicing bicycles and common technologies.
• Desire to continually learn proper service methods and new technologies.

Responsabilités

• Care for bikes so owners love riding them.
• Troubleshoot repairs and service various bikes on the spot.
• Install accessories customers select for their new bike.
• Be the first to work on brand-new models before they hit the sales floor.
• Build relationships with customers who trust you to keep gear running smoothly.

Connaissances

Self-motivation

Hospitality

Communication

Attention to detail

Willingness to learn

Learning new tech

Description du poste

Trek Store Gig Harbor is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on the spot. You’ll also be the first to work on brand-new models and will build strong relationships with customers who trust you to keep their gear running smoothly.

We value hospitality, clear communication, and a proactive attitude. Join a team that supports growth, learning, and a culture built around great service and biking passion.