Bike Service Pro & Customer Advisor

Trek Retail Corporation; Gig Harbor (WA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

401(k) with match and ESOP

12 weeks of maternity leave with 100%\

Paid company holidays

Employee discounts on all product

Tuition Reimbursement

Job summary

Trek Store Gig Harbor is hiring a Service Technician/Advisor to care for bikes, troubleshoot repairs on the spot, and install accessories customers select for their new bike. You’ll be the first to handle brand new models before they hit the sales floor.

We value stellar customer service and hospitality, with a focus on communication, problem solving, and learning the ins and outs of servicing bicycles. Join a team that supports growth and teamwork.

Qualifications

• Excellent customer service and hospitality skills.
• Strong communication and listening abilities.
• Willingness to learn bike servicing methods.

Responsibilities

• Troubleshoot bike repairs and service on the spot.
• Install accessories and get bikes showroom-ready.
• Be the face of the department when the Service Manager is unavailable.
• Build relationships with customers who trust you to keep their gear running.

Skills

Customer service

Communication

Hospitality

Problem solving

Attention to detail

Teamwork

Job description

Trek Store Gig Harbor is hiring a Service Technician/Advisor to care for bikes, troubleshoot repairs on the spot, and install accessories customers select for their new bike. You’ll be the first to handle brand new models before they hit the sales floor.

We value stellar customer service and hospitality, with a focus on communication, problem solving, and learning the ins and outs of servicing bicycles. Join a team that supports growth and teamwork.