Bike Service Technician & Customer Advisor

Trek; Dublin (CA); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Flexible culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Life insurance

Vacation package

401(k) with match and ESOP

Maternity leave 12 weeks (100% pay)

Holidays

Tuition Reimbursement up to $15,000

Employee discounts

Partner retail discounts

Job summary

Trek Store Dublin is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs on the spot, and install accessories chosen by customers. You'll be the face of the department when the Service Manager is away, building trust and keeping gear running smoothly.

We value hospitality, communication, and a willingness to learn over prior shop experience. Join a team that emphasizes learning, customer care, and teamwork in a dynamic retail environment.

Qualifications

• Excellent hospitality and customer-facing skills.
• Clear and effective communication.
• Strong problem-solving and troubleshooting abilities.
• Genuine interest in bicycles and servicing.

Responsibilities

• Assist the Service Manager and serve as the face of the department when needed.
• Troubleshoot repairs and service bicycles on-site; install accessories.
• Foster strong relationships with customers and ensure gear runs smoothly.

Skills

Hospitality skills

Customer service

Communication

Problem solving

Willingness to learn

Teamwork

Job description

Trek Store Dublin is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs on the spot, and install accessories chosen by customers. You'll be the face of the department when the Service Manager is away, building trust and keeping gear running smoothly.

We value hospitality, communication, and a willingness to learn over prior shop experience. Join a team that emphasizes learning, customer care, and teamwork in a dynamic retail environment.