Bike Service Technician & Advisor

Trek; Macomb Township (MI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Flexible and fun culture

401(k) with match and ESOP

Employee discounts on all product

Deep partner retail discounts

Job summary

Trek is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on-site. You will interact with customers, learn new bike models, and act as the department face when the Service Manager is away.

We value hospitality, communication, and leadership as you help customers keep their gear running smoothly and build lasting relationships in a fast-paced shop environment.

Qualifications

• Hospitality-focused customer service mindset.
• Strong verbal and listening skills.
• Willingness to learn servicing bicycles.

Responsibilities

• Troubleshoot repairs and service bikes on the spot.
• Install accessories customers choose on new bikes.
• Be the face of the department to customers when the Service Manager is unavailable.
• Build relationships with customers who trust you to keep their gear running.

Skills

Self-motivation

Team-oriented

Hospitality skills

Communication

Leadership

Problem solving

Job description

Trek is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on-site. You will interact with customers, learn new bike models, and act as the department face when the Service Manager is away.

We value hospitality, communication, and leadership as you help customers keep their gear running smoothly and build lasting relationships in a fast-paced shop environment.