Bike Service Technician & Advisor

Trek Bikes; Redmond (WA); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Flexible culture

Health care

Dental/ Vision

Job summary

Trek Bikes in Redmond seeks a Service Technician/Advisor to diagnose and repair bikes, install accessories, and keep customers riding smoothly. You’ll be the first to work with new bike models and will build strong relationships with customers through outstanding service.

We value hospitality, clear communication, and a curious mindset to learn and apply the latest servicing techniques and technologies. Join our team for a dynamic, customer-focused role at Trek Store Redmond.

Qualifications

• Excellent customer service and hospitality skills.
• Strong communication and listening abilities.
• Detail-oriented with problem-solving mindset.
• Willingness to learn servicing methods and new technologies.
• Ability to build relationships with customers.

Responsibilities

• Troubleshoot bike repairs and service on-site.
• Install accessories on new bikes.
• Be the face of the department when the Service Manager is away.
• Engage with customers to assess issues and recommend repairs.
• Learn brand new models before they hit the floor.

Skills

Customer service

Communication

Hospitality

Troubleshooting

Bike knowledge

Learning mindset

Job description

Trek Bikes in Redmond seeks a Service Technician/Advisor to diagnose and repair bikes, install accessories, and keep customers riding smoothly. You’ll be the first to work with new bike models and will build strong relationships with customers through outstanding service.

We value hospitality, clear communication, and a curious mindset to learn and apply the latest servicing techniques and technologies. Join our team for a dynamic, customer-focused role at Trek Store Redmond.