Bike Service Tech & Advisor - Grow & Delight Riders

Trek Bicycle Corporation; Williamsburg (VA); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

401(k) with match

Job summary

Trek Store Williamsburg is seeking a Service Technician/Advisor to care for bikes on the spot, troubleshoot repairs, and install popular accessories. You’ll be the first to handle brand-new models before they hit the sales floor while building relationships with customers who trust you to keep their gear running smoothly.

We value stellar hospitality, strong communication, and a collaborative spirit. If you enjoy problem solving, learning new techniques, and delivering outstanding service in a

Qualifications

• Excellent customer service and hospitality skills.
• Strong communication and listening abilities.
• Willingness to learn bike service techniques.
• Detail-oriented with careful troubleshooting.
• Ability to work in a fast-paced environment.

Responsibilities

• Troubleshoot and repair bikes on site.
• Install accessories chosen by customers.
• Interact with customers to assess issues and recommend repairs.
• Support Service Manager and be the face of the department.

Skills

Customer service

Communication

Hospitality

Problem solving

Attention to detail

Tinkering

Teamwork

Willingness to learn

Job description

Trek Store Williamsburg is seeking a Service Technician/Advisor to care for bikes on the spot, troubleshoot repairs, and install popular accessories. You’ll be the first to handle brand-new models before they hit the sales floor while building relationships with customers who trust you to keep their gear running smoothly.

We value stellar hospitality, strong communication, and a collaborative spirit. If you enjoy problem solving, learning new techniques, and delivering outstanding service in a