Bike Service Pro & Customer Advisor

Trek Bicycle Corporation; Gig Harbor (WA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Flexible culture

Health care

Tuition reimbursement

Employee discounts

401(k) with match

Maternity leave benefits

Paid company holidays

ESOP opportunity

Job summary

Trek Bicycle Corporation in Gig Harbor is seeking a Service Technician/Advisor at Trek Store Gig Harbor to care for bikes, troubleshoot repairs on-site, and install accessories. You will be the face of the service team, building relationships with customers and ensuring gear stays in top shape.

Ideal candidates demonstrate hospitality, excellent listening and communication, and a readiness to learn new bicycle technologies.

Qualifications

• Excellent hospitality and customer service skills.
• Strong communication with customers and teammates.
• Willingness to learn and adapt in a fast-paced shop.
• Ability to maintain attention to detail and troubleshoot bike issues.

Responsibilities

• Assist customers with bike service needs and repairs on-site.
• Troubleshoot repairs and service various bikes.
• Install accessories and assist with new bikes.
• Build relationships with customers and represent the service department.

Skills

Customer service

Communication

Hospitality

Teamwork

Learning willingness

Job description

Trek Bicycle Corporation in Gig Harbor is seeking a Service Technician/Advisor at Trek Store Gig Harbor to care for bikes, troubleshoot repairs on-site, and install accessories. You will be the face of the service team, building relationships with customers and ensuring gear stays in top shape.

Ideal candidates demonstrate hospitality, excellent listening and communication, and a readiness to learn new bicycle technologies.